Top 5 Skype Features That’s Good for Your Business

Top 5 Skype Features That’s Good for Your Business

Posted on 06. Oct, 2010 by in Business, Customer Service, Lifestyle Design, Management

Skype has been one of the most famous instant messaging tools used all over the world. However, throughout the years, Skype has evolved to be more than just a tool for messaging and calling. The many features added to Skype has made it one of the most efficient collaboration tool, especially for online businesses. Here are some of the many ways that Skype can do to make your business processes more efficient.

1) Customer Service Tool – you might have noticed in some websites the Skype Icon. Yes, Skype can now be used as your customer support, and this is even a lot better than Live Chat Support, since you no longer need to install anything. You just need to have Skype account and someone reliable to stay online and receive inquiries sent out through your company website.

2) Company Meeting – more than the traditional calling, Skype can also facilitate conference calls efficiently. Connecting with staff even from remote locations is very possible with Skype as well, and thus the company can conduct a meeting that typical companies have, except that there’s no physical presence.

3) Recorded Calls – this is highly useful for documentation and reviewing purposes. You can’t expect yourself or your staff to take note of everything that is being said in a spontaneous call. By downloading Skype Extras, you may simply record the conversations first, and listen to it for some details that you might have missed from the actual call. A recorded call is undoubtedly a very good evidence as well, for whatever situation that may ask for it.

4) Screen Sharing – this is the best way for handling remote transactions. Through a video call, the computer screen itself can be shown to the other line to make the presentation clearer and more credible. This is also a very efficient tool for conducting training a remote staff.

5) Call Forwarding Feature – since Skype is best known for its quality calls, but you know you cannot be online on Skype 24 hours a day and 7 days a week. Its call forwarding feature, makes you accessible for your Skype contacts, even if you are offline or away. The amount you have to pay for the Skype credits will definitely be worth it, this feature guarantees you that business does not stop the moment you turn off your computer.

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  • Anonymous

    Thumbs up for this! Skype also has call subscriptions that will let you call customers without worrying for the number of minutes consumed (if calling a number covered by the subscription). Check the Skype- Fair Usage Policy.

  • Anonymous

    Skype is best messaging tools and it contains good functionality as well as business processes and i like it most and thanks for sharing this good information with us. I will implementing it my skype knowledge.

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